Shipping Info and Returns
Because we print-on-demand, your shirts will be created especially for you at the time of order. This obviously delays ship time a bit, because it takes time to create your t-shirt. Typically you can expect 2-7 days for fulfillment. We offer flat rate shipping, which tends to range anywhere from 3-5 business days.
In a nut shell, you can expect to receive your shirt about 7-10 days after you place your order. If something is taking significantly longer and you haven't heard from us, please feel free to reach out: LetsTalk@OakandOpal.com.
Does your shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
Returns and Exchanges
If you want/need to make a return the first thing you should do is email us at LetsTalk@OakandOpal.com.
Due to the fact that our t-shirts are printed-on-demand, we don't carry a large inventory, which complicates returns and exchanges, but we want you to be happy!
- If your return is prompted by a quality issue, let us know immediately and we will get you taken care of.
- If it is a sizing issue or simply a matter of buyer's remorse, we typically don't support refunds/exchanges, but if you let us know we can work with you to determine a course of action depending on the scenario.